JQ Wholesale is a multibrand platform connecting sellers with boutique owners and retailers globally. Sellers can list products, track sales, manage orders, and expand their reach to a vast customer base.

You have two options for adding products:

1️⃣ Shopify Store Integration:

• If you have a Shopify store, you can connect it to the marketplace to bulk import products or add them one by one. Your inventory and product details will sync automatically.
• Note: Changes made on the marketplace won't affect your Shopify store settings. However, if you're connected to Shopify, you cannot manually upload products or use bulk upload via CSV. Doing so will break the sync.
• For more details, email us at info@jqwholesale.com.

2️⃣ Manual Product Upload:

• Go to the "Product" section and click "Product Listing."
• For single uploads, click the green "Add Product" button.
• For bulk uploads, click "More Action" and select "Add Product by CSV." Follow the instructions provided, including examples, to upload products correctly.

Yes, you can add products in bulk.

• If you're not connected to Shopify:
  Go to "Product" > "Product Listing," click "More Action," and select "Add Product by CSV." Follow the instructions provided, including examples, to upload products correctly.

• If you're connected to Shopify:
  Navigate to Configuration > Seller Sync App Configuration and click the blue "Import Products" button. This ensures your products sync correctly with the marketplace.

For assistance, feel free to contact us at info@jqwholesale.com.

• Go to "Product" > "Product Listing."
• Select the product you want to edit or delete. Make the necessary changes or remove the product entirely.
• Deleting a product will also remove it from the marketplace.

If a product sells out, ensure you disable it in your product listing. Double-check that the product is not live on the website. This avoids confusion for customers.

• Navigate to "Order" > "Order Listing."
• Select the order to view details, including quantities, shipping addresses, and payment statuses.
• You can also print packaging slips for efficient processing.

• Contact JQ Wholesale for all customer communication.
• Sellers cannot have direct contact with customers. Any attempts to do so are against our policy.
• Notify us of any order-related issues at info@jqwholesale.com, and our team will handle it on your behalf.

• Shipping Deadline: Orders must be shipped within 72 hours.
• Orders not shipped within this timeframe may be refunded, and JQ Wholesale retains a 15% commission for unfulfilled orders.
• Always mark orders as "Fulfilled" within 72 hours to avoid misunderstandings. If an order appears unfulfilled, we may issue a refund to the customer.

Your dashboard provides real-time insights into your sales:

• Top Sold Products
• Sales Summary
• Recent Orders
• Out of Stock Products

Payments are processed bi-monthly:

• Orders placed between the 1st-15th are paid on the 1st of the following month.
• Orders placed between the 16th-31st are paid on the 16th of the following month.

Payments are made via bank transfer.

• Ensure your bank details are added under "Profile" > "Payment Details."
• For payment, invoice, or accounting queries, contact accounts@jqwholesale.com.

Yes, you will receive an email notification once a refund request is approved and processed.

Ensure the product sync settings are enabled in your app under "Configuration > Seller Sync App Configuration." Check if the product sync status shows any errors. If the issue persists, please contact JQ Wholesale support at info@jqwholesale.com for further assistance.

Yes, you can use the date range import option in "Configuration > Seller Sync App Configuration." This will allow you to import only the products created or updated within the selected date range, ensuring that your data stays current without affecting previously listed items.

No, all communication with customers is handled by JQ Wholesale. Sellers are strictly prohibited from contacting customers directly.

Yes, we have specific branding guidelines to ensure your product listings align with marketplace standards and attract buyers effectively. Please follow these instructions carefully:

1. Product Titles:

• Titles must be clear, descriptive, and consistent.
• Include the pack size (if applicable) in the title.
  Example: (2P. PACK) Gold Button Polo Neck Knit Jumper.
• Clearly indicate the type of product, e.g., Cardigan, Jumper, Maxi Dress, Coat.

2. Product Descriptions:

• Ensure descriptions are accurate and provide essential details.
• Avoid including brand names in the description (we will edit this if found).
• For packs, include details such as pack size, ratio, and pricing.
  Example Format:
  • Pack Details:
    • Pack Size: 5 pieces
    • Sizes Included: UK 8, 10, 12, 14, 16
    • Ratio: 1-1-1-1-1
    • Pack Price: £100.00
    • Unit Price: £20.00

3. Product Tags:

• Tags should accurately represent the product category.
• Include the tag "NEW" for new arrivals.
• Add "PACKS" for items sold in packs.
• Use "FLEXIBLE" for items sold individually.

4. Pricing Details:

• Enter pricing carefully to ensure accuracy.
• For discounted items:
  • Add the original price under "Compare-at-Price."
  • Add the discounted price under "Price."

5. Inventory Details:

• Select "Track this product's inventory" and keep the quantity updated.
• If an item is out of stock, ensure it is disabled to avoid overselling.
• Failure to update out-of-stock items may result in the loss of commission upon refunds.

6. Variant Details:

• Include detailed size and colour options.
• For pack products, set Option Name as "Pack Size" and format Option Value as:
  • Examples: 8/10/12/14/16, 2xS/M/L, 3xOne Size (UK8-16).
• For colours/prints, add each colour as a separate variant under "Colour."

7. Product Images:

• Upload clear, high-quality images in a 2:3 portrait format.
• Products with blurry or unclear images will not be approved.
• Share additional images or videos with info@jqwholesale.com for marketing purposes.

Important Notes:

• Products not meeting these guidelines will be denied approval. You will receive a note explaining the changes required.
• Product approvals are done every Thursday.

Following these guidelines will ensure your products look professional, attract buyers, and align with marketplace standards.

Ensure the images meet the platform’s size and format requirements. If you continue to face issues, contact support for assistance.

Go to the "Profile" section in the app to update your profile, contact details, or business information.

Yes, you will receive an email and in-app notification for every order placed.

Contact JQ Wholesale immediately. Unauthorized changes may occur due to syncing issues or manual errors.

Yes, all products must comply with JQ Wholesale’s quality and category standards. Restricted items include counterfeit goods, prohibited materials, and inappropriate content.

Violations may result in warnings, suspension, or termination of your seller account. Ensure you adhere to all marketplace policies.

Yes, we can connect you with professional models and bloggers for product shoots. Contact us at info@jqwholesale.com to learn more.

Absolutely! We promote selected brands and products through newsletters, social media, and homepage features. Reach out to us at info@jqwholesale.com to discuss how your brand can be featured.

Yes, we offer sales analytics and customer insights to help you track performance. To request a detailed report, contact our support team at info@jqwholesale.com.